Welcome to the SACHIN & BABI Shop FAQ. We are dedicated to providing a refined and seamless experience from discovery to delivery. Below, you’ll find answers to common questions about our products, services, and policies. Should you need further assistance, our team is always here to help.

About Our Brand & Products

Q: What is the style aesthetic of SACHIN & BABI Shop?
A: SACHIN & BABI Shop champions a style that is refined, considerate, and luminous. Our collections, from Ball Gowns and Bridal Separates to Cocktail and Desk to Dawn attire, are designed for life’s most celebratory moments. We focus on impeccable tailoring, intricate details (like delicate petals and bold sequins), and versatile pieces that transition effortlessly from daytime elegance to evening glamour.
Q: Who is the typical SACHIN & BABI Shop customer?
A: We serve a global community of discerning individuals who live for celebration. Our core clientele includes BRIDES planning their dream day, BRIDAL PARTY members coordinating their looks, wedding guests seeking show-stopping ensembles, and anyone attending a Bachelorette Party, Bridal Shower, Ceremony, or any occasion that demands accessible luxury and flawless style.
Q: What types of clothing do you offer?
A: Our curated CLOTHING menu includes: Ball Gowns, Column dresses, Cocktail dresses, Bridal Separates, Coats, Bags, and ACCESSORIES. We offer a palette from classic Black and Blue to a spectrum suited for any Daytime or evening celebration.

Ordering, Payment & Account

Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for a secure and convenient checkout experience.
Q: Can I modify or cancel my order after placing it?
A: To ensure we begin preparing your order promptly, we are unable to make changes or cancellations once an order has been submitted and entered our processing system. We recommend reviewing your cart details carefully before completing your purchase.

Shipping & Delivery

Q: What are my shipping options and costs?
A: We offer two elegant shipping solutions:

1. Standard Shipping (Curated for Promptness): A flat fee of $12.95. We partner with DHL or FedEx for professional handling. Delivery is typically completed within 10-15 business days after dispatch (following a 1-2 business day processing period). Ideal for the guest finalizing a last-minute look.

2. Complimentary Shipping (Elegant & Economical): Free on all orders over $50, delivered via EMS. Delivery typically takes 15-25 business days after the 1-2 day processing period. Perfect for thoughtful, advance planning.
Q: Where do you ship to?
A: We are proud to dress celebrations across the globe. However, we are currently unable to ship to certain regions in Asia and a few remote locations. Shipping availability for your destination will be automatically confirmed during the checkout process.
Q: How long does order processing take?
A: Please allow 1-2 business days for us to meticulously prepare your order before it is dispatched for its journey.
Q: What is your return policy?
A: We want you to be completely delighted with your purchase. If you wish to return an item, please initiate the return within 15 days of receiving your order. Items must be in unworn, original condition with all tags attached. For detailed instructions, please contact our team at [email protected].

Customer Care

Q: How can I contact customer service?
A: Our dedicated team is here to assist you with any inquiries. For delivery questions or any other concerns, please email us at [email protected]. We strive to respond as promptly as possible.
Q: What is your company address?
A: Our atelier is located at:
SACHIN & BABI Shop
1421 Dogwood Lane
Tucson, US 85749

Please Note: All delivery timelines are estimates. While we take great care in packaging and partnering with premier carriers, delivery may occasionally be subject to factors beyond our control, such as customs processing. We highly recommend ordering with ample time before your special event to ensure a stress-free experience.

Thank you for allowing SACHIN & BABI Shop to be a part of your celebration story.

With style,
The SACHIN & BABI Shop Team