Returns & Exchanges

At SACHIN & BABI Shop, we design every piece—from our luminous Ball Gowns and sophisticated Bridal Separates to our elegant Daytime ensembles—with an unwavering commitment to quality and fit. We understand, however, that sometimes an exchange or return is necessary. Our policy is crafted with the same clarity, care, and discretion that defines your shopping experience with us.

1. Initiating a Return or Exchange

To begin the process, please contact our customer care team within the 15-day window. We recommend initiating your return as soon as possible to ensure timely processing.

1. Email Our Team: Send your return or exchange request to [email protected]. Please use the subject line: “Return/Exchange Request – [Your Order Number]”.
2. Provide Details: Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
3. Receive Instructions: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return.

2. Return & Exchange Requirements

• Timeframe: 15 days from the date you receive your shipment.
• Condition: Items must be in new, unused condition with no signs of wear, perfume, or makeup. All original tags and protective packaging must be intact.
• Packaging: Please return the item in its original garment bag or box, if possible, to protect it during transit.
• Proof of Purchase: A copy of your packing slip or order confirmation email must be included inside the return package.
• Shipping Cost: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped).

3. Items That Cannot Be Returned or Exchanged

To maintain the integrity of our collections and for hygiene reasons, the following items are final sale and cannot be returned or exchanged:

• Bridal Shower & Bachelorette Party accessories marked as “Final Sale” or “Personalized”.
• Any ACCESSORIES (including select Bags) that have been used or from which tags have been removed.
• Items purchased during a final sale or promotional event, which will be clearly marked at the time of purchase.

4. Refund Process & Timeline

Our aim is to process your refund swiftly and seamlessly.

• Inspection: Refunds are issued after our quality team inspects the returned item(s) to ensure they meet our return conditions.
• Processing Time: Please allow 5-10 business days for us to receive and process your return once it is shipped back.
• Refund Issuance: Once approved, your refund will be issued to your original method of payment (Visa, MasterCard, JCB, or PayPal).
• Funds Return: The timing for the refund to appear in your account depends on your financial institution but typically occurs within 5-10 business days after we issue it.
• Exchanges: For size or color exchanges (e.g., from Black to Blue), we will ship the new item once the return is received and approved. You will be notified with tracking information.

5. Return Request Email Template

To streamline your request, you may use the following template when emailing us:

6. International Returns

As we serve a global clientele (excluding only certain regions in Asia and a few remote locations), international customers are responsible for any customs duties or taxes incurred when returning an item. We recommend using a trackable and insured shipping service (like DHL or FedEx) and declaring the package as “Returned Goods” to minimize fees. The refund will be for the item’s purchase price only; original and return shipping costs are non-refundable.